BCM Professional Practices are delivered in one flexible, reliable, proven package, attuned to current and future standards. The result adapts to unique client needs and supports evolution of the program over time - - all without custom code.
An intuitive approach makes for an extremely productive end-user experience. With little or no instruction, users can manage their plans quickly and easily. Meanwhile, quick-to-learn administrative tools provide powerful methods to monitor and manage the overall program.
When you commit to using BConView, Infused Solutions commits to supporting our software and guiding you through every stage of deployment, including the BIA/Risk, Planning and Incident Command functions.
The flexibility of BConView and the skills of our Customer Service and Support staff allow a packaged BCM approach with a custom fit. From supporting the methodologies that best suit your needs, to following up after implementation to ensure BConView delivers business value every day, Infused Solutions is committed to excellence in all areas of customer service and support.
Leveraging our support technology and global offices, Infused Solutions offers a complete support package for customers. This includes 7X24 emergency phone support, online FAQs, and self-service CRM case ticketing with centralized tracking of tickets, confirmations, workflow, and escalation.
Customer Service and Support personnel are committed to work for you to establish Business Continuity best practices across the enterprise. We commit to helping you achieve the goals you set as you deploy our solutions for enhanced business value.